Questions, questions, questions. Two topics I am frequently asked about during my visits with Rotarians around the world relate to Rotary's website and our Foundation's grants. Quite likely you have had these questions and more, about things such as donor contributions, point transfers, club and district reports, club invoices, and club officer changes, to name a few. If you don't know where to find the answer, Rotary's Support Center is the place to start.
The Rotary Support Center is an easily accessible first point of contact for Rotarians, donors, staff, and others to help answer questions in English, French, and Spanish. Business hours are 8 a.m. to 5 p.m. Central Time, Monday through Friday. You can reach the Support Center toll-free at 1-866-976-8279 (1-866-9ROTARY). Email inquiries to firstname.lastname@example.org will be responded to within one business day.
The Support Center averages 3,500 calls per month. This includes about 1,500 callers who want to be directed to a specific person or Rotary department, allowing easier access within our complex organization. On average, 7,000 emails are responded to each month.
With only an eight-year history, the Rotary Support Center has been certified as a Center of Excellence by Benchmark Portal, the industry leader in contact center benchmarking. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. This distinction requires that a center be both efficient and effective, providing service that is of superior quality with lower overall costs compared with other centers in the service industry.
The Rotary Support Center team also includes a Visitor Services and Tour Program coordinator to schedule tours and large group meetings for those who want to visit Rotary headquarters. Rotary has a surprising number of visitors each year. Are you planning a visit to the Chicago area? You can request a tour by sending an email to email@example.com. Perhaps our paths will cross at One Rotary Center!
I am confident you will agree with the 96 percent quality score the center has received from satisfied customers.
Paul A. Netzel
Trustee Chair 2017-18
Source: Rotary International